Offical blog for Holiday Nova Both popular and exclusive holidays at the cheapest price online, guaranteed!

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http://www.holidaynova.com/faq.php

What is the Best Price Online Guarantee?

Holiday Nova® guarantees you are getting the best price online. If you should find a better price online for the same accommodation, activity or tour from the same business (hotel or tour operator) within 24 hours, Holiday Nova® will refund the difference.

Holiday Nova® believes getting what you want for the best price shouldnt be hard work. Thats why we created the Best Price Online Guarantee, so you can always feel good about what your paying.

What does the Best Price Online Guarantee apply to?

The Best Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, cruises, rental cars and activities. You wont find a more comprehensive price guarantee available on any other travel site today.

How do I take Advantage of the Best Price Online Guarantee?

Just contact bestprice@holidaynova.com within 24 hours of booking and show us with a screen capture and link of the web site with the cheaper price.

Is my personal information secure?

Yes.

Certain features or services offered on or through the Site may require you to open an account (including setting up an Holiday Nova® ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password.

We keep your name, email address, phone number and booking details for tax purposes, emergency contact or contact under specific membership agreements.

We may share your information:

Wtih Suppliers, such as but not limited to hotels, airlines, cruises, or car rental companies, or activity providers, or travel agents who fulfill your travel reservations. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on holidaynova.com, and we restrict their use of this information to that purpose. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention.

To subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of holidaynova.com, our customers, or others; and in connection with our Terms of Service and other agreements.

In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Is my credit card secure?

Yes.

We take securing your credit card details very seriously. Holiday Nova® spares no cost and use paypals expensive “payflow pro” checkout service to securely process your credit cards. paypal information. Holiday Nova® does not record or store your credit card details.?

As soon as you click the Book it button, Holiday Nova® uses High-grade Encryption (AES-256 256 bit) secure sockets Layer (SSL) technology to connect you from Holiday Nova® to paypal’s payment gateway. You’ll notice a padlock symbol appear in the header or footer of your browser. SSL ensures that any information you enter is encrypted before it goes anywhere. Detailed explanation.

We do not transmit your credit card details over the Internet again once your booking is complete, and we do not share them with anyone else – not even the property, activity or tour operator you have booked with.

What’s our product?

We are intially targeting Extreme activities, tours and accommodation. What does extreme mean? Activities and tours that push the limits of people you’ll have all the options from simple snorkling to advanced sky diving and more. Extreme accommodation, this means you’ll have options to stay in places you wont find on any other site. It maybe in the distant jungles in the amazon or a farm in Europe. We want suggestions from you too, the more extreme the better we’ll try to add them to the site for you. Contact us.

What are Hot Offers?

Hot offers are products that Holiday Nova® believes stand out. The are employee chosen favourites and are based on accuracy or product description, customer feedback, price and fun factor.

How do I know the booking is completed?

You will receive a confirm after you press “book it”. You will also receive and email with the booking details.

How do I book an activity or tour?

On the home page select the activity or tour tab next to Accommodation. Activities are things you can do that run less then a single day, Tours are things you can do that run more then one day.

How do I cancel a booking?

Once the booking is complete and you have instantly received an email at the bottom of the email you can select cancel booking. Please read the cancellation policy careful.

How do I write a review with photos and videos?

Once your stay or activity is over you will receive an email asking for a review. If you don’t review you will receive another reminder email in a month giving you time to download your photos and upload your videos to youtube.com You have 3 months to review before your chance to express your opinion ends. Reviews are helpful to agents, future customers and yourself. You can pass the link to your review to friends and family.

How can I contact the agent?

The agents contact information will be in the booking email. You can also link back to the product you booked anytime from the email.

How can I contact Holiday Nova®?

Via Contact is preferable. Alternatively you will have a direct contact details for a regional director in your booking email. Holiday Nova® will also post contact details for it’s board of directors and management team on the web site soon.

How do we use eco quota’s to protect the environment?

Agents that run activities or tours on Holiday Nova® can set a quota. These quotas will be checked by Holiday Nova® and the local government and laws to assure they are closely regulated. Quotas can be set for certain periods (seasons). Used and available quota will be displayed on the page after you press search on the home page. An example might be a quota for fishing on a river in Peru or farming picking blums for Rakija in the mountains of Velebit.

Can you book flights through Holiday Nova®?

Not yet. Coming very soon. We will try to help you by giving you by recommending other websites you can book flights from.

What does Holiday Nova® do to protect the environment?

The environment is extremely important to Holiday Nova®. We mandate that we will only provide agents with services that support sustainable tourism. Holiday Nova® will invest in promoting and improving sustainable environmentally friendly holidays. We also believe in sharing any information we learn about improvements both economically and environmentally to all agents using Holiday Nova®.

What does Holiday Nova® do to promote tourism in not so well known places?

We will promote them via that site with photos and videos equally as we do all regions around the world.

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